Privacy Policy for Belay Limited

Last updated: August 11, 2025

Belay Limited ("we," "us," or "our") operates the website located at https://belayco.com/ (the "Site"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from the Site.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

Personal Information: This is information that can be used to identify you personally. We collect this when you voluntarily provide it to us, for example, by filling out a contact form or subscribing to a newsletter. This may include your name, email address, phone number, and any other information you choose to provide.
Usage Data: We automatically collect certain information about your device and your activity on the Site. This may include your IP address, browser type, operating system, referral URLs, pages you viewed, and the dates and times of your visits.
Cookies and Tracking Technologies: We use "cookies," which are small data files placed on your device, to help us improve your experience on the Site. These cookies are used to collect information about your browsing behaviour. You can disable cookies through your browser settings, but please note that some parts of the Site may not function properly as a result.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

Operate, maintain, and improve the Site;
Respond to your inquiries and provide customer support;
Send you marketing and promotional communications, if you have opted in to receive them;
Monitor and analyse trends, usage, and activities in connection with our Site;
Protect our rights and property and to prevent fraudulent or illegal activities.

3. Sharing and Disclosure of Information

We will not sell, rent, or lease your personal information to others. We may share your information in the following circumstances:

Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as website hosting, data analysis, and email delivery. These third parties are authorised to use your personal information only as necessary to provide these services to us.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal processes, respond to claims, or protect the rights, property, or safety of our company, our customers, or the public.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We take reasonable measures to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, and destruction. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. You may also have the right to object to or restrict certain processing. To exercise these rights, please contact us using the information below.

6. Children's Privacy

The Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please email us hello@belayco.com